Please have a look at our terms, below, before you place an order. Don't worry, there's no crafty small print, just simple common sense to help us make sure your order arrives as and when you expect it...

ORDERS

• Your order is not confirmed until you have received an Order Confirmation.
• If you haven't received confirmation within 1 hour of placing your order please contact us on 0800 232 1277 or email our sales department on orders@officecateringcompany.co.uk.
• It is essential that you carefully check all details of your order on arrival and contact us immediately should any part of the order be incorrect.
• Our administration offices are open Monday to Friday from 9.00am – 4.00pm.

PAYMENT

• If you have not already got one an account will be set up in the Company name on receipt of your initial order.
• The invoice will be emailed to you within one week of delivery.
• Our payment terms are 21 days and can be settled via cash, cheque or BACS payment – unfortunately we are unable to accept card payments.
• We will issue a monthly reminder statement to the Company should any payments remain outstanding

Private Functions

• A non-refundable deposit of 30% of the total invoice amount is payable one week in advance of the event date.
• The remainder is payable immediately following the event and will be agreed between both parties during the initial discussions.

 MINIMUM ORDERS

• Breakfast menus              £10.00
  
• All Platters                          £10.00
  
• Working Lunches             £10.00  
  
• Drinks & Snacks               £10.00
  
• Soup & Salad                    £10.00
  
• Tea & Coffee Service      10 people

• Food delivered is for consumption on the day of delivery
• Vegetarian and Non-Vegetarian products are plated together where stated, if you require vegetarian options to be separate please inform us of this when placing your order
• Whilst we take every care to preserve the integrity of our vegetarian products, we must advise that these products are not handled and cooked in a dedicated vegetarian kitchen.
• Our products may contain nuts or nut traces.
• Due to continual changes in market rates, any quotes provided will only be valid for 3 months after the date of issue unless previously arranged.
• All prices quoted are exclusive of VAT

CANCELLATIONS AND AMENDMENTS

Orders can be cancelled up to 24 hours working days (Monday to Friday) before the event. For Saturday orders a minimum of 48 hours notice is required. Cancellations for an order placed on Monday must be received by 3pm Friday. You can cancel the order with us via an email as we need it in writing. If you are ordering a special bespoke menu or catering for more than 50 people cancellations & reductions in numbers will only be accepted if made via email 3 working days before your requested date of delivery. After this time payment for the full amount of the original order may be requested.

EQUIPMENT

Clients are responsible for all crockery, cutlery, glassware and equipment supplied by
The Office Catering Company from the time of delivery until collection. All lost and damaged equipment may be invoiced at the current replacement cost. We kindly request that all equipment is ready for collection on the day following delivery.

 HELP US TO HELP YOU

Small delays can cause a snowball effect when it comes to deliveries. Help us to help you, by making sure that you have provided the correct address, delivery instructions, unloading areas, contact numbers and alerted security staff to our arrival. This all helps us get around the daily delivery run quicker and will ensure a stress free & efficient delivery service.

 DELIVERY AREA

As most business and office catering orders are not consistently ordered on a daily basis,
and most orders placed just the previous day, our routes and delivery runs vary drastically
from day to day. We group our orders by location to create smooth delivery runs and in some
instances we will have to make a delivery to you when we're in your area and on occasions this maybe slightly earlier to your preferred time. Every effort will be made to adhere to your requested delivery window but if we have to come back to an area, this can cause serious delays to your order and other deliveries on board.

LATE ORDERS

We will always try and incorporate same day or late orders where possible. Please call and ask regarding stock availability and delivery options. If possible we will deliver your order on time, but ask that you allow some flexibility with the delivery times as your order may have to go at the end of our runs. Customers placing orders the working day prior will get delivery priority.

 EARLY DELIVERIES

We understand that most customers would ideally like to receive orders between 11am and 1pm. We aim to provide this to all our clients. However, due to modern day congestion and other variables, sometimes this is not possible. Depending on the daily run we may have to schedule your delivery earlier in order to make sure that we are not late. Please bear with us; we feel that you would prefer us to make sure the delivery is in time for your important meeting or function rather than late, thus causing embarrassing delays to your planned daily routine. We aim to provide a very reliable service to a high professional standard.

Our orders are delivered in refrigerated vans and the temperature is frequently monitored
by our drivers to ensure your food is kept at the optimum temperature when delivered.
Your food then has a 4 hour ambience time from it arriving to you.

 RECYCLING

We use black plastic platters to present our food and these will be recycled. If you would like to help us to help the environment we will gratefully collect your platters on delivery of your next order. Please inform our driver that you have platters ready for collection. Disposable plates, napkins and where applicable, drinking cups will be provided with each order unless requested otherwise. Please tell us how many people will be attending your event/meeting to ensure sufficient quantities are provided.

COMPLAINTS & FEEDBACK
We always welcome feedback from our clients both good & bad, regarding any aspect of our service. If you would like to send us your comments please complete our Client Feedback Form online. If the need to complain arises regarding a delivery you have just received please contact.